I want to say a word about neutrality, which is a very important concept in mediation. The role of a mediator is to act as an intermediary between the parties, and to help the parties reconcile conflict. How the mediator does that can vary a lot, depending on the type of conflict the parties have, the style of mediation used, and, of course, the temperament and experience of the mediator. One of the big differences between mediation and arbitration is … read more »